I thought I stopped the auto renewal of my subscription with Match.com, I clicked the ‘auto renew’ button to stop auto renew. In my personal observation, for the number of people participating and getting the results they want, I observe maybe 15% or less success rate. How effective do you witness this service being when you reflect on the people you know who have *used* it?
But when I looked at my bank statement, Match had automatically withdrew the 7. Because like many of you, we are programmed to think it's a good way to meet potential significant others. I could never take money from others if I knew I wasn't doing my job and providing them with what they came for. One of the worst companies I have had to deal with.
The only people that seem to be gaining success through online dating appear to be those who own the sites! The first woman informed me she could only refund me 5 of the 6 months, so I asked to speak to a supervisor to try to get the whole thing refunded because I thought this was a sane company, but I was wrong!
After being on hold for 25 minutes and reading reviews on here, I decided to call back and just get the 5 months refunded. I recently signed up and paid for a three month membership.
HOWEVER, the second guy told me NONE OF IT COULD BE REFUNDED. Toward the end of the membership term I canceled my membership and received a confirmation of the termination.
I asked again to be transferred to a supervisor and then was informed that I was outside of normal business hours! One month later my credit card was charged for another three months at the full membership price.
By this time, the card I had given Match to sign up had fraud on it, so my bank cancelled it.
I remembered that they had my old card so when I couldn't figure out how to cancel, I didn't worry because my card was not good.
By the time I figured out how to do it, it was too late. I called them first thing the next morning and some guy answered, sounded like a call center in India and basically he told me too bad, that I didn't cancel in time.
It ended on Sep 10th and on Sep 11th I saw the charge, but it was late at night. Anyway, next to the bank charge was the phone number. He went on to say that as a courtesy, they will refund . I had another girl, who I was interested in (who also didn't seem to be one of the false accounts). As of that same Thursday, I never heard from her again either.
I called and was on the phone for at least one hour with a customer service rep before I was able to speak to a supervisor regarding a refund.